We want you to love your new shoe cabinet and are 100% committed to you receiving it in the best condition. However we understand there can sometimes be unforeseeable issues or even a simple change of heart behind a cancellation or a return. Whatever the reason, we are happy to help.
Please see our cancellations, returns and refund policy below;
Cancelling your order before delivery
If you'd like to cancel your order before delivery, please send a cancellation email to firstname.lastname@example.org at your earliest convenience, quoting your order reference. Once your cancellation is received and acknowledged, your refund will be credited to your account within 10 business days.
Cancelling your order after delivery
Under the "Distance Selling Regulations" you have the right to cancel a purchase within 14 days of the date you received the item.
In such an event, you must inform us of your decision and arrange the collection of the unit, undamaged and in a re-saleable condition. The cabinet cannot be installed, used, or modified upon receipt / within 14 days of the cancellation notification, until collection is made.
If the returned product is received by us in an undamaged and re-saleable condition, you will be given a full refund of the product purchase price within 10 business days of receiving the unit.
*Important note: We cannot accept returns on bespoke items that are personalised or customised to your specifications.
DAMAGED / FAULTY ITEMS
Damage caused during transit
Before accepting your item from the courier, please thoroughly check inside the boxes at the point of signing, even if the boxes appear to be in good condition. If the items are not in perfect condition please do not accept them and contact us on 0330 122 8672. Please ensure you clearly mark the courier’s paperwork with a description of the problem. Once items are accepted, we will not be held responsible for any loss or damage. Signing for items as “unchecked” is not acceptable.
If you have a fault or a problem with your cabinet, please get in touch with us with your Shudoc order number, a brief description of the issue and attach images of the affected area (if any). We will be in touch as soon as possible to assist you.
RETURNS / COLLECTIONS
If the return of your cabinet has been agreed, we will organise a free collection at your earliest convenience.
If for any reason you are unable to keep to the agreed collection date, please get in touch with us as soon as possible to re-schedule (at least 24 hours prior to collection). If you fail to inform us and we are unable to collect the item on the agreed date and location, then there will be a charge to arrange a second collection.